Sales and Customer Service.

When you contact us to inquire, you will be warmly greeted by a member of our sales and customer service team who will keenly assist you with as much information as possible and then direct you to the best team member for further assistance with your inquiry.

For the purpose of a meaningful long-term partnership with ASDA, you will work with the same Personal File Manager (PFM) throughout the entire process, unless you request a change or there are any other internal operational changes. You will always be appointed a Personal File Manager. The PFM will be your point of contact and will ensure that all your needs are attended to, such as complaints, maintenance issues, or any matters relating to your service agreement and contractual obligations.

You will be able to contact your PFM whenever you need them, by whatever means you choose to communicate, whether by telephone, email, or any other method comfortable to you.